How can I request a copy of my medical records?
You can request a copy of your medical records by sending us an email to our official email address with your full details including your ID. We will then thoroughly verify your details and authenticate you. This process will take 3 to 7 business days.
Is there a fee for obtaining my medical records?
There is no fee at all for obtaining your medical records. Just follow the procedure and you’ll obtain them accordingly without any charge.
How long does the hospital keep my medical records?
We retain medical records indefinitely. You can request your medical records at anytime.
Can I request my medical records to be sent to another healthcare provider?
Yes, we can send your medical records to another healthcare provider. Both you and the health provider will have to request for the medical records using the same procedure earlier mentioned.
How is my medical information protected?
Your medical information is protected by strict privacy laws and our hospital’s security protocols. We use encrypted systems to store and transmit your records, ensuring that only authorized personnel have access.